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The STRIDER™ comes with a two-year warranty against manufacturing defects.

The warranty is limited to riders weighing less than 60 pounds.

The bottom line: We want you to be satisfied with your STRIDER™ product, and hope that you will share that satisfaction with other parents.

Resolving warranty issues is easy.  Simply contact us and let us know what issue you are experiencing with your STRIDER™ products.

Please be sure to include the following information:

  • Please tell us what issue you're having with your STRIDER™.
  • Your complete address
  • Your phone number
  • Your email address
  • Your STRIDER serial number
  • The date of manufacture of your bike (printed on the sticker on the bottom of your frame)

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